Privacy Policy

Hero (“Hero”, “we”, “us”) is a sports card identifier and value checker published by Sentez Inc.This policy explains what we collect when you use the Hero iOS app and this website, why we collect it, and the choices you have.

1. Information we collect

Card photos you capture

When you scan a card, Hero captures a front image and, optionally, a back image. These images are uploaded to our processing backend and sent to our AI vision provider solely to identify the card and estimate its condition and value. Images associated with a saved scan are retained so you can reopen the result from History or your collection; you can delete them by deleting the scan or your data.

Scan and collection data

The structured result of each scan — card name, player, sport, league, year, set, parallel, card number, condition estimate, estimated values and confidence — is stored so your History and collection totals persist.

Onboarding answers

The sports you collect, your goal, and your approximate collection size. These are used to personalise the app and, in aggregate, to improve it.

Device and usage data

Device model, OS version, app version, language, country, anonymous identifiers, crash logs, and in-app events (for example: onboarding completed, scan started, result viewed, paywall shown, purchase completed).

Purchase data

Subscription status, plan and entitlement information. Payments are processed by Apple — we never receive your card number or full payment details.

We do not require an account. Hero does not ask for your name, email address or password to scan cards.

2. How we use your information

• To identify cards and generate value, condition and market-insight estimates.
• To maintain your scan history and collection, including total value.
• To operate subscriptions, entitlements and restore purchases.
• To send optional notifications, such as collection value changes and re-engagement reminders.
• To diagnose crashes, prevent abuse, enforce fair-use limits and improve accuracy.
• To comply with legal obligations.

We do not sell your personal information and we do not use your card photos for advertising.

3. Service providers

• Google Firebase — authentication, database, storage, cloud functions and analytics.
• OpenAI — AI vision processing of card images to produce the structured result.
• Adapty — subscription management, entitlements and pricing configuration.
• Mixpanel — product analytics on app events.
• OneSignal — push notification delivery.
• Apple — App Store distribution and payment processing.

These providers process data on our behalf under their own security and privacy commitments and may store data outside your country, including in the United States.

4. Permissions

• Camera — required to capture card images. Requested with an in-app explanation before the system prompt.
• Photo library — optional, only if you choose an existing photo of a card.
• Notifications — optional, and can be turned off at any time in iOS Settings.

5. Retention

Scan records and their images are retained while your installation remains active so History and collection totals stay intact. Analytics events are retained in aggregated or pseudonymised form. You can request deletion of your data at any time.

6. Your rights

Depending on where you live (including under the GDPR and CCPA/CPRA), you may have the right to access, correct, delete, restrict or port your data, and to object to certain processing. To exercise these rights, contact support@sentezinc.com. We respond within 30 days. You can also delete all local data by deleting the app from your device.

7. Children

Hero is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us data, contact us and we will delete it.

8. Security

Data is transmitted over encrypted connections and stored with access controls. No method of transmission or storage is completely secure, but we work to protect your information using industry-standard measures.

9. Changes

We may update this policy as the app evolves. Material changes will be announced in the app or on this page, and the “last updated” date above will change.

10. Contact

Sentez Inc. — support@sentezinc.com