Answers to the most common Hero questions. If you're still stuck, email us and we'll reply within two business days.
support@sentezinc.comRescan in even lighting on a plain background, fill the frame with the card and capture the back as well — the back carries the set and card number that sharpen the match. If confidence is low, Hero labels the result as a best match and suggests a retry.
Open Batch scan from the home screen. Hold each card in frame and Hero auto-captures, then review the stack and process it. When results are ready, tap Save all to add every card to your collection.
Open Settings inside the app and tap Restore purchases while signed in with the Apple ID used to subscribe.
iPhone Settings → your name → Subscriptions → Hero → Cancel Subscription. Access continues until the end of the paid period.
Email support@sentezinc.com from your device and we will delete your scans, images and collection records within 30 days. Deleting the app removes local data immediately.
Check iPhone Settings → Notifications → Hero and make sure alerts are allowed, then confirm notifications are enabled inside the app's settings.